At TechPayLogic Technologies Pvt. Ltd, we are committed to delivering quality products and services to our customers. We understand that there may be instances where you are not completely satisfied with your purchase. This Refund Policy outlines the conditions and procedures under which you may be eligible for a refund, return, or exchange.
1. General Conditions
Refunds, returns, and exchanges are applicable under the following conditions:
Purchase Receipts: To be eligible for a refund or exchange, you must provide proof of purchase (e.g., invoice, order number, or receipt).
Refund Request: All refund requests must be made within the applicable refund window as detailed below. Refund requests beyond these periods will not be entertained.
2. Physical Products Refunds & Returns
For any physical products purchased through TechPayLogic, the following refund and return conditions apply:
Refund Conditions:
You can request a refund or replacement for physical products that are damaged, defective, or incorrect upon delivery.
Refund Period: Refund requests must be made within 30 days of receiving the product.
The item must be unused, in the same condition you received it, and in the original packaging to qualify for a refund or exchange.
Refund Process for Physical Products:
To initiate a return, please email [email protected] with your order number and reason for return.
Address : Office No.302, 3rd Floor,P.N.8, S.N.7/1/1 to 8, Ashoka Road, Near Jalsa Lawns, Nashik, Maharashtra, 422006
Contact : +918484853305
Once we receive your item, it will be inspected, and we will notify you of the approval or rejection of your refund.
Shipping Costs: If the product is defective or damaged, TechPayLogic will cover the shipping costs for returns. For non-defective products, the customer is responsible for the return shipping fees.
3. Late or Missing Refunds
If your refund has been approved but you haven’t received it yet, follow these steps:
Check your bank account: Refunds may take 5-10 business days to process.
Contact your bank/credit card provider: Some financial institutions take longer to process the refund.
If you’ve done both and still haven’t received your refund, please contact us at [email protected] and provide your refund details.
4. Exclusions
Certain types of purchases are not eligible for refunds:
Clearance or sale items.
Perishable goods (if applicable).
Customized products (if applicable).
Services that have already been delivered or partially completed.
5. Changes to This Policy
We may revise or update this Refund Policy at any time without prior notice. Changes will be posted on this page and will take effect immediately. It is recommended to review this policy periodically for any updates.
