At TechPayLogic Technologies Pvt. Ltd, we are committed to delivering quality products and services to our customers. We understand that there may be instances where you are not completely satisfied with your purchase. This Refund Policy outlines the conditions and procedures under which you may be eligible for a refund, return, or exchange.
1. General Conditions
Refunds, returns, and exchanges are applicable under the following conditions:
Purchase Receipts: To be eligible for a refund or exchange, you must provide proof of purchase (e.g., invoice, order number, or receipt).
Refund Request: All refund requests must be made within the applicable refund window as detailed below. Refund requests beyond these periods will not be entertained.
2. Digital Products Refunds
Our digital products include software, subscriptions, and other downloadable content.
Refund Conditions:
Refunds for digital products are only available if the product is proven defective, malfunctioning, or not as described.
Refund Period: Refund requests for digital products must be made within 14 days of the purchase date.
Non-Eligible Refunds: Digital products that have been downloaded, installed, or used beyond testing cannot be refunded unless there is a significant defect.
Refund Process for Digital Products:
To initiate a refund, please contact our support team at [email protected] with details of the issue and proof of purchase.
We may require access to your system (with your consent) to troubleshoot and determine whether the issue qualifies for a refund.
3. Physical Products Refunds & Returns
For any physical products purchased through TechPayLogic, the following refund and return conditions apply:
Refund Conditions:
You can request a refund or replacement for physical products that are damaged, defective, or incorrect upon delivery.
Refund Period: Refund requests must be made within 30 days of receiving the product.
The item must be unused, in the same condition you received it, and in the original packaging to qualify for a refund or exchange.
Refund Process for Physical Products:
To initiate a return, please email [Insert Contact Email] with your order number and reason for return.
Once we receive your item, it will be inspected, and we will notify you of the approval or rejection of your refund.
Shipping Costs: If the product is defective or damaged, TechPayLogic will cover the shipping costs for returns. For non-defective products, the customer is responsible for the return shipping fees.
4. Service Refunds
Refunds for services, including but not limited to consultations, software installations, and custom development, are granted under the following conditions:
Refund Conditions:
Non-rendered services: You are eligible for a full refund if the service has not yet been started.
Partially rendered services: If a service has been partially completed, refunds will be prorated based on the percentage of the service that has been delivered.
No refunds: Once a service has been fully rendered, refunds will not be issued.
Refund Process for Services:
Contact [email protected] to discuss the status of the service and eligibility for a refund.
We will review the situation and provide you with a decision within 5 business days.
5. Subscription Cancellations and Refunds
For subscription-based services provided by TechPayLogic, the following applies:
Refund Conditions:
Monthly Subscriptions: Refunds for monthly subscriptions are not provided after the billing period has started, but you can cancel your subscription to avoid future charges.
Annual Subscriptions: Annual subscriptions are refundable within 30 days of the initial purchase date, provided that the subscription has not been heavily utilized. After 30 days, no refunds will be issued, but you can cancel future renewals.
Cancellation Process:
To cancel your subscription, please log into your account on our platform or contact our support team at [email protected].
6. Late or Missing Refunds
If your refund has been approved but you haven’t received it yet, follow these steps:
Check your bank account: Refunds may take 5-10 business days to process.
Contact your bank/credit card provider: Some financial institutions take longer to process the refund.
If you’ve done both and still haven’t received your refund, please contact us at [email protected] and provide your refund details.
7. Exclusions
Certain types of purchases are not eligible for refunds:
Clearance or sale items.
Perishable goods (if applicable).
Customized products (if applicable).
Services that have already been delivered or partially completed.
8. Changes to This Policy
We may revise or update this Refund Policy at any time without prior notice. Changes will be posted on this page and will take effect immediately. It is recommended to review this policy periodically for any updates.
